Listen to us on:

At MindSea, we often hear that our clients feel that we’re all on one team—and this podcast is our opportunity to grow it. Backed by our firm belief in responsiveness and transparency, we are inviting industry experts and thought leaders to join our team to share stories, inspirations, challenges, and successes in driving meaningful change in digital healthcare.

“We come in as designers and we bring in this sort of human-centered lens and we work with people to talk to patients, talk to providers, really understand what the current state experience is, and then we co-design and collaboratively develop what that solution should look like.

Melissa Frew on the Healthcare Human Factors service design method.

Our guest this episode was Melissa Frew, a Senior Service Designer with Healthcare Human Factors. Melissa joined Reuben Hall to discuss how service design (and human-centered design) can have a major impact in designing and improving services in the healthcare industry.

Listen to this podcast episode now.

5 star review

“I’ve tuned into most digital health podcasts out there—and the problem is they’re usually all healthcare talk or all business. 

I love that this show dives into the above but with a product strategy focus. It’s clear Reuben @MindSea has a strong understanding of health tech products and UX, which completely elevates the conversation. Can’t wait to hear more.”

– ejtm15, Apple Podcasts

Follow our podcast!

Subscribe to get updates about new episodes and to stay up-to-date with all our weekly blog posts.

Meet your host

MindSea CEO Reuben Hall is passionate about empowering patients to take control of their health and wellness with digital health solutions. Building on his design and user experience background, Reuben has worked with MindSea for almost 15 years to help plan, build and launch world-class digital health apps that deliver impactful outcomes for users.

Previous guests